Open Position · Client Success Manager
Drive Retention. Secure the Cash.
We scale businesses with robust performance systems. Your mission: act as the strategic relationship owner — accelerate time-to-value, protect account health, and drive our North Star.
The Role: Success & Strategy
- Onboard: Execute 24-hour kickoffs and drive rapid 48-72h time-to-value milestones.
- Diagnose: Monitor lead-to-consumer conversion rates, happiness scores, and ROAS health.
- Retain: Keep account churn strictly under 5% while maximizing financial realization.
Who We Want
- Systems Thinker: You excel at troubleshooting post-lead funnel workflows and pipeline metrics.
- Bilingual Expert: You communicate seamlessly in French and Arabic across client stakeholders.
- Results Driven: You take full ownership of client retention, account expansion, and cash collection.